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Verification (KYC)

Documents required for KYC,

Getting Started

How to Update Your Profile Information,

Platform Navigation Guide,

Technical Troubleshooting

Clearing Cache & Cookies,

Payments & Billing

Refund Policy & Timeline,

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Resetting a Forgotten Password,

How to enable 2FA,

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Popular Help Articles

Regarding the Billing

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Updated Feb 15, 2026

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Updated Feb 15, 2026

What are the required Documents for KYC

What are the required Documents for KYC What are the required Documents for KYC What are the required Documents for KYC

Updated Feb 17, 2026

How to Complete Your KYC Identity Verification

Why is KYC Required?To comply with financial regulations and ensure the security of your account, we require all users to complete Know Your Customer (KYC) verification. This helps us prevent fraud and protect your funds.What Documents Do I Need?Before starting, make sure you have a clear, high-quality photo of one of the following:Government-issued PassportNational ID CardDriver’s LicenseSteps to Verify Your AccountLog in to your Dashboard: Go to your profile settings and click on the Verification Tab.Upload Documents: Upload a clear photo of your ID. Ensure all four corners are visible and there is no glare from your camera flash.Liveness Check: You will be asked to take a selfie to match your face with the ID provided.Wait for Review: Our team usually reviews documents within 24 hours.Helpful LinksIf you run into issues during the upload, please visit our Troubleshooting Guide.Important Note: We cannot accept expired documents or black-and-white photocopies. Please provide original, color photos only.

Updated Feb 18, 2026

How to Connect Your Account to the API

OverviewConnecting your account to our API allows you to automate your workflow and sync data in real-time. This process takes less than 5 minutes.PrerequisitesAn active Pro or Enterprise account.Your unique Secret Key (found in Dashboard Settings).Basic knowledge of JSON.Step-by-Step InstructionsGenerate your API Key: Navigate to your Account Settings and click on the Developer Tab. Click the Generate New Key button.Copy the Secret Key: Warning: Do not share this key with anyone. It will only be shown once.Authorize the Request: Include the key in your request header like this: Authorization: Bearer YOUR_API_KEYTest the Connection: Run a simple GET request to https://api.yoursite.com/v1/ping to verify it works.Pro Tip: If you receive a 403 Forbidden error, double-check that your account has API Access enabled in the permissions panel.

Updated Feb 18, 2026

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Simply fill out the support form by selecting your issue type, adding a subject, and describing your problem. Our team will review and respond as soon as possible.
For faster help, include clear details about your issue, screenshots if possible, and the steps you’ve already tried.
Our support team typically responds within 24 hours, depending on the complexity of your request.
4. Can I attach files or screenshots to my ticket? Yes, you can upload screenshots or documents (JPG, PNG, PDF) to help us understand your issue better.
You can explore the Help Center, including guides and FAQs, to quickly find solutions for common issues.
After signing up, you can configure your business details, add team members, and start setting up services and workflows from your dashboard.
Go to the Staff Management section to add employees, assign roles, set availability, and manage access permissions.
Use the built-in scheduling and calendar system, which helps you avoid overlaps and manage team availability in real time.
Submit a ticket with a clear description and screenshots. Our technical team will investigate and resolve the issue as quickly as possible.
Yes, you can book a demo or contact our team directly for guided support and onboarding assistance.

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