Privacy Policy

Managed in accordance with the Privacy Act 1988 (Cth).

1.Introduction

Welcome to SAS Cleaning Suite (“we”, “our”, or “us”).
Your privacy matters to us. We’re committed to protecting your personal information and being transparent about how we handle it.

This Privacy Policy explains how we collect, use, and protect the data of all users — including cleaning companies, managers, employees, and clients — who use our platform, website, or mobile application, as well as transaction details.
System & Usage Data: Activities like job scheduling, proposals, reports, and calendar updates made within the system.
Technical Information: Browser type, operating system, and IP address for improving security and performance.
We collect only the information necessary to deliver our services efficiently and securely.

2.Information We Collect

To provide you with the best experience and essential features, we collect the following types of data:

Personal Information: Your name, company name, email address, phone number, and contact details.
Account Details: Login credentials (email and password) for admins, managers, cleaners, and clients.
Documents: Uploaded identification, licenses, or certificates (mainly for cleaners or employees).
Billing & Payment Information: Payment records, invoices, payroll, and related accounting operations, including leads, projects, and customer relationships.

3.How We Use Your Information

We use your information to:

Manage cleaning operations, including leads, projects, and customer relationships.
Handle quotes, proposals, and contracts between clients and service providers.
Simplify rostering, timesheets, and payroll management for your team.
Offer personalized dashboards and reports to different user roles.
Provide customer support and product updates.
Ensure compliance with Australian privacy and data protection laws.

4.How We Secure Your Information

We understand how important your business and employee data are — and we do everything possible to keep them safe. While no system is 100% secure, we continuously review and upgrade our infrastructure to maintain the highest possible level of protection. Here’s how we protect your information:

Data Encryption: All data, including login details, documents, and payment information, is encrypted both in transit (via SSL/TLS) and at rest.
Role-Based Access: Each user has specific permissions. Only authorized users or administrators can access sensitive data.
Two-Factor Authentication (2FA): Available to add an extra layer of protection for logins.
Regular Security Checks: We run frequent system audits, vulnerability scans, and performance monitoring.
Secure Australian Cloud Hosting: Data is hosted on trusted, privacy-compliant Australian servers or secure cloud partners.
Backup & Recovery: Automatic backups protect your data in case of accidental loss or system failure.
Trained Staff: Every employee and contractor working with us is trained in data protection and confidentiality.

5.Data Sharing and Disclosure

We only share your data when it’s necessary to provide our services:

With authorized admins or managers within your organization.
With payment providers or third-party tools used to support our platform (e.g., analytics or cloud storage).
With law enforcement, if required by law.

6.Your Rights and Control

You’re always in control of your data. To make a request, simply reach out to us at email and our team will assist you promptly. You can:

View, update, or correct your personal information anytime through your dashboard.
Request deletion of your data by contacting us directly.
Opt out of non-essential communications like newsletters or product updates.

7.Cookies and Tracking

We use cookies to make our website easier to use and to improve your experience. Cookies help us remember your preferences and understand how visitors use our platform. You can disable cookies in your browser settings if you prefer, but some features of the software might not work as smoothly without them.

8.International Data Transfers

We primarily store your data in Australia. If data ever needs to be transferred outside the country (for example, to a trusted global cloud provider), we ensure that it remains protected under privacy safeguards consistent with the Australian Privacy Principles (APPs).

9.Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in technology, legal requirements, or our business practices. The latest version will always be available on our website, and we’ll notify you if any major changes occur.

10.Contact Us

If you have any questions, concerns, or requests about your privacy, we’re here to help.

contact@sascleaningservice.com